All items are subject to a shipping fee calculated at checkout.
We will deliver goods ordered by you as soon as possible to the address you give us for delivery, but in any event within -30 days of your order. However we reserve the right not to make deliveries outside the United Kingdom unless our ordering form provides that facility. Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 14 working days of the delivery of the goods in question. If you do not receive goods ordered by you within -30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 14 days from the date on which you ordered the goods. Consumers: If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, Samuel & Owen will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. By exercising your right to cancel you are required to return the goods to Samuel & Owen. If you fail to return the goods to Samuel & Owen we reserve the right to deduct any costs incurred by retrieving the goods from you.